How we work

Four steps. You know the price before the third one.

Custom software goes wrong in predictable ways: unclear scope, a vendor who does not understand the business, and a price that moves after you have committed. The process exists to remove all three.

Step 01

Discovery

We learn how your company actually operates.

This is not a feature wishlist meeting. Before anyone talks about screens, we map the way work moves through your business today — including the parts that only exist in somebody's head.

How leads arrive and what happens in the first hour
How estimates get built, priced and approved
How work gets scheduled, assigned and resequenced
What crews see, and what they report back
How customers are communicated with, and by whom
How money moves, from invoice to reconciliation
Which systems you already run and what each one is genuinely good at
Every manual workaround your team has invented

The workarounds are the most valuable thing in this list. They are a map of exactly where your software stops.

Step 02

Scope

We decide what should be built — and what should be left alone.

Replacing working software is expensive and rarely improves anything. We separate what is genuinely broken from what simply needs to be connected, then write down the difference.

What gets built custom, and why it has to be
What stays where it is and gets integrated instead
What is explicitly out of scope for this phase
Milestones, sequence and what you see at each one
A fixed price for the defined scope

If QuickBooks works, we integrate QuickBooks. If Stripe works, we integrate Stripe. We are not interested in selling you a replacement for something that is already doing its job.

Step 03

Build

We build in milestones you can see and react to.

Work ships in reviewable pieces rather than disappearing for three months. You see the system as it becomes real, while changing direction is still cheap.

Milestone reviews on working software, not mockups
Your data and your real workflows used during the build
Integrations tested against live accounts, not sandboxes alone
Changes in scope quoted before they are built, never after

Timelines depend on scope. Focused systems tend to run several weeks. Larger multi-department builds run longer, and we will say so before you sign anything.

Step 04

Launch & Support

Deployment, training, and someone who answers when it breaks.

Launch is a process, not a date. We move real data, train the people who have to live in the system, and stay on afterwards.

Data migration from your current tools
Testing against real jobs before cutover
Training for office staff, sales and crews
Hosting, monitoring and backups
Bug fixes and ongoing support
Improvements as the business changes

Principles

What we hold to, on every project.

Integrate before you replace

Working software is an asset. The question is never 'what can we rebuild', it is 'what is genuinely costing you money'.

Scope in writing, price before code

You approve what gets built, what stays where it is, and what is explicitly excluded — before anyone starts.

Milestones, not a black box

You see working software along the way, while changing your mind is still cheap.

Honest timelines

Several weeks for focused systems. Longer for multi-department builds. We would rather lose the deal than win it on a date we cannot hit.

Commercially

Projects start at $6,000. Payment is 50% to begin and 50% at launch. After go-live, hosting, maintenance and support run from $200/month. Additional features and expanded scope are quoted separately, so the number you agreed to is the number you pay.

Discovery is the whole first step. It costs you a call.

Bring how your company actually runs — including the parts nobody has written down. We will tell you what is worth building and what is not.

Book a Discovery Call Request Custom Software

Custom builds start at $6,000. No obligation on the call.